We want you to feel confident when ordering from Raw Plus Ltd. This policy explains your rights if you change your mind, as well as what happens if something is faulty or arrives damaged.
If you are buying as a consumer online, you usually have the right to cancel your order within 14 days after the day you receive your goods, even if they are not faulty. Once you have told us you want to cancel, you then have another 14 days to return the goods.
To cancel, please email us at [insert contact email] with your order number and a clear statement that you wish to cancel your order.
To be eligible for a return under the change-of-mind policy, items should be returned:
Because our products are food / ingestible goods, we may be unable to accept returns of products that have been opened, unsealed, used, or otherwise made unsuitable for resale, where permitted by law.
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning the goods to us.
We recommend using a tracked service, as returned items remain your responsibility until they reach us.
If your return is accepted, we will refund the price you paid for the goods and, where cancellation rights apply, the standard outbound delivery cost. We may withhold the refund until we receive the goods back, or until you provide evidence that they have been sent back, whichever comes first.
Refunds will be made using the original payment method unless agreed otherwise.
Your legal rights are not affected if goods are faulty, damaged, not as described, or incorrect. If this happens, please contact us as soon as possible at [insert contact email] with:
Under consumer law, goods must be of satisfactory quality, fit for purpose and as described.
If you handle returned goods more than is necessary to establish their nature, characteristics and function, we may reduce the refund to reflect any loss in value, where legally permitted.
To start a return, please contact us at [insert contact email]. We will provide the return address and any instructions you need.
Please do not send items back without contacting us first.
For all returns and refund questions, please contact:
Raw Plus Ltd
Email: [hello@rawplus.co.uk
Website: www.rawplus.co.uk
