This website is operated by Raw Plus Ltd. Throughout these Terms, “we”, “us” and “our” refer to Raw Plus Ltd, and “you” and “your” refer to the user of this website or the customer placing an order through it.
These Terms set out the rules for using our website and the terms on which we supply products through it.
By using our website or placing an order, you confirm that you accept these Terms and agree to comply with them.
Raw Plus Ltd
699 Abbeydale Road, Sheffield, England, S7 2BE
Company number: 16001488]
Email: Hello@rawplus.co.uk
Website: www.rawplus.co.uk
If you have any questions about these Terms or your order, please contact us using the details above.
Raw Plus Ltd sells natural health and wellbeing products, including high-polyphenol extra virgin olive oil and related items.
We take care to describe products as accurately as possible. However:
Any information on this website is provided for general information only and is not intended as medical advice, diagnosis or treatment.
Our website may include information about ingredients, compounds, nutritional characteristics and general wellbeing topics. This content is intended to help customers understand our products and their wider context.
You should not rely on website content as a substitute for professional medical advice. Always speak to a qualified healthcare professional if you are pregnant, breastfeeding, taking medication, managing a medical condition, or have any concerns about whether a product is suitable for you.
Unless expressly stated, our products are not intended to diagnose, treat, cure or prevent any disease.
You are responsible for checking ingredients and product suitability before use.
By placing an order through our website, you confirm that:
We reserve the right to refuse or cancel orders if we reasonably believe these requirements are not met.
When you place an order on our website, you are making an offer to buy the selected products.
After you place your order, you should receive an email acknowledging that we have received it. This does not mean your order has been accepted.
A contract is only formed when we send you an order confirmation or dispatch confirmation, whichever is earlier.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
If we cancel an order after payment has been taken, we will refund the amount paid.
All prices shown on the website are in pounds sterling (£) and include VAT where applicable, unless stated otherwise.
Delivery charges, where applicable, will be shown at checkout before you complete your order.
We try to ensure all prices are accurate, but errors can happen. If we discover an obvious pricing error, we may contact you for instructions before accepting your order, or cancel the order and refund you if payment has already been taken.
Payment must be made in full at the time of ordering using the payment methods made available on our website.
We use third-party payment providers to process payments securely. We do not store full payment card details on our own systems unless explicitly stated otherwise.
We will aim to dispatch and deliver products within the timescales shown on the website or during checkout, but any delivery times are estimates unless we expressly agree otherwise.
We are not responsible for delays caused by events outside our reasonable control, including courier issues, customs issues, adverse weather, strikes, supply chain disruption or force majeure events.
If no time for delivery is agreed, goods must generally be delivered without undue delay and in any event within 30 days unless you agree otherwise.
Risk in the products passes to you when the products are delivered to the address you provided. Ownership passes once we have received payment in full.
You are responsible for ensuring delivery details are correct and that someone is available to receive the order where necessary.
If you are a consumer buying online, you usually have the right to cancel your order within 14 days after the day you receive the goods, without giving a reason.
To exercise your right to cancel, you must notify us clearly by email or in writing before the cancellation period ends.
If you cancel after the goods have been dispatched, you must return them to us without undue delay and, in any event, within 14 days of telling us you wish to cancel.
We will refund the price paid for the products and the standard cost of delivery, if applicable, once we receive the returned goods back or receive evidence that they have been sent back, whichever is earlier.
We may reduce your refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and function.
For hygiene, safety and food-quality reasons, we may refuse returns or cancellation rights where products have been opened, unsealed, used, damaged after delivery, or otherwise made unsuitable for resale, where this is permitted by law.
Your right to cancel does not affect your legal rights if goods are faulty, misdescribed or not as ordered.
If you receive goods that are damaged, defective or incorrect, please contact us as soon as possible with your order number and, where helpful, photographs of the issue.
Where a refund is due, we will make it using the same payment method you used for the original transaction, unless agreed otherwise.
We aim to process refunds promptly and, where cancellation rights apply, within 14 days of receiving the returned goods back or evidence of return.
You are responsible for storing and using products in accordance with any instructions on the packaging or website.
Because our products are natural, proper storage matters. Exposure to heat, light, air or poor storage conditions may affect freshness, flavour or performance.
We are not responsible for issues caused by improper storage, misuse or use contrary to instructions.
From time to time, we may offer discount codes, bundles or promotional offers.
Unless stated otherwise:
Discount codes have no cash value and cannot be exchanged for cash.
If you offer subscriptions, add a dedicated subscription section. For now, if you are not offering them, leave this out.
If subscriptions are later introduced, the website terms should explain billing frequency, renewal, cancellation timing, minimum terms if any, and reminder communications. Current UK subscription rules are evolving, so this section should be reviewed carefully before launch.
All content on this website, including text, branding, logos, graphics, images, product descriptions, videos and design elements, is owned by or licensed to Raw Plus Ltd.
You may view, download or print website content for your own personal, non-commercial use only.
You must not copy, reproduce, distribute, modify, republish or commercially exploit any content from the website without our prior written permission.
You agree not to use the website:
We reserve the right to suspend or block access if we believe there has been misuse.
Our website may contain links to third-party websites or services. These are provided for convenience only.
We do not control and are not responsible for the content, privacy policies, products or services of third-party websites.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to that:
Your use of this website is also governed by our Privacy Policy and Cookie Policy.
We may use cookies and similar technologies to operate the site, improve performance, understand usage and support marketing activity. Where required by law, we will ask for your consent before using non-essential cookies. ICO guidance requires organisations to explain cookies clearly and obtain consent for non-essential cookies.
We may update these Terms from time to time.
The latest version will always be posted on the website with the effective date shown at the top. Please check these Terms before placing an order, as the version in force at the time of your order will apply to that purchase.
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also have rights to bring proceedings in the part of the UK where you live.
If you have questions about these Terms, your order, or our products, please contact:
Raw Plus Ltd
Email: hello@rawplus.co.uk
Website: www.rawplus.co.uk
Address: 699 Abbeydale Road, Sheffield, England, S7 2BE
